"Ingredients" professionals support the pursuit and exploration of "foods"
Our main service is a wholesale business of supplying marine products imported from overseas to hotels and restaurants. Marine products is the main product that is also an ingredient that symbolizes Japan. However, recently the supply has not been able to keep up due to sluggish fishing industry. We face this challenge by importing ingredients, and have satisfied "foods professionals" through this style. At the moment, we are mainly focusing on the local businesses, but we are also considering expanding to international markets. In the future, we will expand our business globally, and aim to further increase customer satisfaction by making full use of our unique know-how and sales capabilities that we have cultivated up to now.
Ability to respond to requests quickly
Our customers are the "professionals" of the industry, such as the chefs of hotels and restaurants. Our strength does not only lie in providing high quality products, but also in close service and speedy response that satisfies and makes our customers think to first ask SUNWORD when something is needed.
Ability to plan according to the times and needs
While various styles of advertising and PR methods have appeared in supermarkets recently, such as menu suggestion videos, at hotels and restaurants, availability of new information and creating menus that match company's intentions and budget is becoming more necessary. Our company plans and invents menus for companies and organizations by thinking of our customers as our partners. One of our greatest advantages is that our customers want to continue working with us for a long time.
Initiatives for employees to improve the quality of our service
In order for companies to increase customer satisfaction, it is essential to increase employee satisfaction. While customer and employee satisfaction may seem to be different in nature, we believe that they are actually connected. Thus by encouraging higher returns and better welfare to our employees, we can deliver a higher level of performance to our customers.